Onboard your customers faster without adding risk, using Process Mining & AI

1 How it works

Long forms, checks and manual reviews frustrate customers and teams. With compliance expectations and regulations such as AML/CTF you need real-time insight and effective automation. Intellifold delivers full transparency into the onboarding process execution to address bottlenecks, apply automation, and improve compliance.

2 Process Challenges

High compliance costs, process inefficiencies and customer drop-offs plague many customer onboarding processes. Data might be scattered across systems, and teams work too much in isolation. When approvals stall or ID checks slip through the cracks, your people waste time, customers lose patience, and regulators see red flags.
Traditional BI dashboards and standard reports are incomplete and don’t reveal the root-causes for bottlenecks and risks leaving you with blind spots, potentially missed steps, and mounting compliance pressure.

✖️ Slow & inefficient onboarding resulting in frustration and a loss of potential clients.
✖️ Fragmented data checks with switching between registration (ABN/ASIC), ID verification, sanctions/PEP, and UBO.
✖️ Isolated teams that lack visibility across entire process and implications of actions.
✖️ Sanctions scrutiny with ongoing changes to applicable countries and services.
✖️ Beneficial ownership reforms ask for cleaner UBO capture and verification.
✖️ Rising obligations for due diligence, not just at the start, but continuously.

Traditional BI tools only scratch the surface, failing to reveal the root causes of inefficiencies and non-compliance, and they do not support improvement actions and continuous monitoring.

Fragmented and complex data across systems creates blind spots, making it impossible to track cross-departmental processes effectively, or to clearly measure the impact of improvement initiatives.

Unaddressed process bottlenecks and control failures lead to significant operational risks, rework, unnecessary costs, and lost revenue.

Over time, these issues erode profit margins, create a poor customer experience, complicate compliance, and limit your ability to grow.

3 Get X-ray vision

Think of Intellifold as the X-ray across your customers processes, from onboarding to new products and offboarding.  One risk-based journey in a single, adaptive flow that shows every path taken, the duration, and who was involved, and this in real-time so you can act where it matters.

You’ll be able to:

• Spot delays: in approvals, hand-offs, or rework. Fix inefficiencies proactively.
• Pinpoint control gaps: process deviations and unexpected changes. Reduce risk and ensure compliance.
• Automated compliance: Track KYC and AML activities end-to-end, spot non-compliant steps, and produce audit-ready logs.
• Use ML & AI: Identify root causes behind inefficiencies and forecast where delays or risks arise.
• Automate confidently: use RPA/AI for matching, reminders and escalations. Where the data says it will deliver.

Process Mining for total process clarity

Gain real-time visibility into every process step, bottlenecks or inefficiency. Our solutions deliver the insights for continuous improvement and compliance.

AI-powered analyses and process improvement

Use AI-driven analysis, ML and alerts to reduce risk, and automate workflows. Transform your operations with data-driven decisions and measurable results.

4 Implementation steps

• Discover & Assess: Book a call with us to discuss your unique process challenges, compliance needs, and success metrics.
• Implement & Deliver: We connect your source systems, create a first solution, and refine based on your feedback.
• Support & Improve: We provide training, implement continuous monitoring, support process improvement and measure ROI.

5 Results to expect

✔️ Faster onboarding✔️ Lower processing cost & effort ✔️ Regulatory confidence ✔️ Audit-ready operations

With Intellifold, your customer teams, service leaders, and compliance officers will gain:

6 Why Intellifold

7 Common concerns

“We already have BI and reporting tools, why add Process Mining?”
Process Mining uncovers root-cause inefficiencies that dashboards and standard analytics miss.

“We have an internal analytics team that does this”
Perfect, we like working with them and show the impact. Our services are flexible and internal capability can speed up delivery.

“Will it work well with our systems?”
‍Yes, Intellifold seamlessly connects with most CRM and fnance systems through API, database, warehouse, or custom connectors.

“Will our team adapt easily?”
Our hands-on training and continuous support drive confident adoption and effective actions for process improvement.

“What about data security?”
We’re SOC2 Type II certified and have rigorous data governance and security controls. See our Trust Center for details.

8 When this might not work

While Intellifold delivers strong value for organisations with complex, high-volume, data-rich workflows, it's less suitable if:

• There's no event data to mine: If your process isn’t supported by systems that capture process data, we won’t be able to analyse workflows effectively.
• Transaction volumes are too low: Our insights rely on patterns in enough transactions or complex steps to identify issues and inefficiencies.
• Lacking stakeholder support: Real transformation starts with stakeholder support and the organisational readiness to act on insights gained.

If above applies, you may not realise the benefits of Process Mining & AI. Otherwise, we guarantee measurable improvements.

9 Our committment to you

• Our Guarantee: You will gain full transparency into your processes and achieve your first measurable improvement within the first 90 days, or we’ll keep working with you at no extra cost. We stand by our solution’s impact and the value for your business.
• Hands-On Partnership: From day one, we work side-by-side with your process and IT teams from strategy to training. We’re with you every step, making sure the solution fits your needs and your people are enabled to use it effectively.
• Security Assurance: Intellifold is SOC2 certified, and we adhere to rigorous data protection standards and policies.

10 Ready to transform

Approve trusted customers faster, with fewer touches, fewer drop-offs and stronger compliance you can prove.

Book your 30-minute assessment today, and discover how Intellifold can help improve your customer processes.

✔️ Free Assessment & Trial Period ✔️ Tailored Solution & Setup ✔️ Dedicated Training & Support ✔️ Process Improvement Guarantee

Intellifold — Your partner in Process Mining & AI. For better processes, improved efficiency, and empowered teams.
‍