No more black-box reporting with ESG Cortex

1 How it works

Endless queues of unresolved tickets? Repeated system failures dragging down productivity? An Intellifold Incident Management solution targets repetitive incident types, rework loops, reopen rates and bottlenecks, so your IT team can focus on innovation and not firefighting.

2 Process Challenges

Prolonged incident resolution cycles and frequent rework drain IT resources, frustrate end-users, and disrupt business operations. Incomplete insights into root causes lead to repeat issues, high escalation rates, and SLA breaches that damage productivity and customer satisfaction. When you’re buried in tickets without a clear path forward, morale plummets. Existing reports don’t reveal the root-causes for process bottlenecks and risks leaving you with blind spots and difficulty to action recurring issues.

✖️ Expensive outages: while business disruptions might be less frequent with modern monitoring, complexity, impact, and cost of incidents has increased.
✖️ Repeat incidents due to a lack of post-incident reviews, stalled investigations, or missing actions to effectively address recurring patterns.
✖️ SLA breaches that damage productivity and customer satisfaction, and impact mandatory reporting and follow-up (e.g. CPS 234/230 regulations).
✖️ High escalation rates and coordination chaos with strong user dependencies, unclear roles, and late stakeholder updates.

The result? Poor customer service, frustrated IT teams, and increasing costs.

3 Get X-ray vision

Think of Intellifold as the X-ray across your IT service processes, the one place to see, decide and act across the entire incident lifecycle: detect → triage → mitigate → communicate → review. With transparency across processes, systems, and users, in real-time, so you can act where it counts.

With real-time alerts to highlight issues before they escalate, and predictive analytics help you stay one step ahead of potential bottlenecks and unwanted outcomes. Your teams can streamline workflows, reduce reopen rates, and proactively solve the underlying causes of incidents. Faster resolution times, fewer disruptions, and stronger SLA compliance—all powered by actionable insights and AI-driven recommendations

You’ll get:

• Full transparency: Spot patterns in resolution times, incident types, and team performance. Track priority levels, impact, and escalation paths.
• Unified timeline: that auto-stitches from monitoring, logs, tickets, CI/CD, and vendor comms. Every handoff, missed step, and rework in real-time.
• Faster resolution times: coordinate faster, cut hand-offs, and pick up recurring patterns with proven fixes. See what changed, when, and by whom.
• Fewer disruptions: reduce irrelevant alerts and prioritise by impact; teams spend time fixing, not chasing. Predictive analytics to timely intervene.
• Lower reopen & escalation rates: Solve problems right the first time to limit repeat work and improve customer satisfaction.
• Stronger SLA compliance: enforce standards and have regulation and SLA compliance in place and evidence at hand.
• Better resource allocation: Free up IT teams for higher-value projects instead of endless triage.

• There's no event data to mine: If your process isn’t supported by systems that capture process data, we won’t be able to analyse workflows effectively.
• Transaction volumes are too low: Our insights rely on patterns in enough transactions or complex steps to identify issues and inefficiencies.
• Lacking stakeholder support: Real transformation starts with stakeholder support and the organisational readiness to act on insights gained.

Book your 30-minute assessment today, and discover how Intellifold can help you improve your IT operations.

✔️ Free Assessment & Trial Period ✔️ Tailored Solution & Setup ✔️ Dedicated Training & Support ✔️ Process Improvement Guarantee

Intellifold — Your partner in Process Mining & AI. For better processes, improved efficiency, and empowered teams.
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